At Alpha Readers Club, we value your satisfaction and aim to provide you with a seamless experience. Please review our refund and returns policy to understand your rights and how we handle returns, exchanges, and refunds.

Returns

We accept returns under the following conditions:

• The item must be unused, in its original condition, and returned in the original packaging.
• The return request must be initiated within 7 days of receiving the item.

To initiate a return, please contact us with your order details and the reason for the return. Once approved, we will provide instructions for shipping the item back to us.

Please Note:

• The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
• Certain items, such as digital products or personalized items, are non-returnable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 12 business days.
• If your return is not approved, we will notify you and provide options for returning the item to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receipt.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Digital downloads or subscriptions.
• Gift cards.
• Personalized or custom-made items.

Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

1. Check with your bank or credit card company, as processing times may vary.
2. If you still have not received it, please contact us.

Contact Us

For questions or concerns about our Refund and Returns Policy, feel free to reach out.

We’re here to assist you!